Understanding AI Chatbots

What is a chatbot?

• Any software that simulates human conversation

• A program that only responds to grammatically correct questions

• A type of AI that cannot learn from interactions

Where are chatbots often found?

• Only on websites

• In specific customer service instances

• Any communication channel, from social media to websites

How do chatbots work?

• By processing collected data using AI, ML, and NLP

• By only responding to pre-defined questions

• By mimicking human emotions

What role does NLP play in chatbots?

• It allows chatbots to understand and process human language

• It makes chatbots more emotional

• It limits the chatbot's ability to respond

What are the design principles for interactions?

• Clarity and Simplicity, Consistency, Feedback

• Only Clarity

• No principles are needed

What is one advantage of AI chatbots in customer service?

• They offer 24/7 availability

• They can only respond during business hours

• They do not provide personalized interactions

What is a challenge faced by AI chatbots?

• Lack of creativity and empathy

• Ability to understand all languages perfectly

• Always providing accurate answers

What is the role of AI chatbots in healthcare?

• They provide preliminary medical guidance based on symptoms

• They replace doctors

• They do not assist in healthcare

What is the future trend in technology for AI chatbots?

• Advancements in AI Chatbot capabilities

• Decreased use of AI in chatbots

• No changes expected

What technology enables chatbots to learn from user interactions?

• Machine Learning

• Static Programming

• Basic Algorithms