Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

creating an entirely online presence.

increasing levels of management.

Which of the following statements about today's business environments is most accurate?

Many employees today no longer need an office; they can work anytime and anywhere.

The number of telecommuting employees is expected to decline in the future

All companies assign offices for employees.

Workers today spend more time in offices than workers in the past.

Which statement about today's workplace is most accurate?

Today's employees can expect to interact with people from many cultures.

Employees can expect to have more managers.

Very few businesses involve employees in decision making.

Businesses use social media only to interact with customers.

Which communication technology is used by companies today?

All answer choices are communication technologies being used by companies today.

Many of us are poor listeners because

All answer choices are correct.

the brain can process information at least three times as fast as people talk.

we tend to "tune out" speakers whose ideas run counter to our own.

we would rather talk than listen.

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Establishing a receptive mind-set

Which of the following statements about nonverbal communication is most accurate?

Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.

Nonverbal communication comprises very little of a message that is sent or received.

When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.

Nonverbal communication applies to only intended messages.

Which of the following statements about nonverbal communication is most accurate?

The meaning of some gestures can vary among cultures.

The way an e-mail, letter, memo, or report looks can have either a positive or a negative effect on a receiver.

The manner in which we structure and use time can reveal our personalities and attitudes.

Which of the following tips should you follow to improve your nonverbal communication skills?

Proofread all correspondence you send.

Focus only on the sender's words when you are engaged in conversation.

Avoid individuals from other cultures so that you don't start using nonverbal behaviors displayed in other cultures.

Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict.

Suzanne wants to make a good impression during a job interview. What should she do?

Wear professional business attire.

Avoid eye contact with her interviewer to show respect.

Slump down in her chair to show that she's relaxed.

Every country has a unique culture or common heritage that

teaches its members how to behave and conditions their reactions.

results from a common gene pool.

is created by a structured educational system.

comes from an orderly system of government and laws.

Which statement about ethnocentrism is most accurate?

Ethnocentrism causes us to judge others by our own values.

Ethnocentrism occurs in only Western cultures.

Ethnocentrism does not exist in today's culturally diverse workplace.

Ethnocentrism is the oversimplified perception of a behavioral pattern or characteristic applied to all groups.

Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by

knowing your communication style.

Which of the following is a benefit of a diverse work environment?

All are benefits of a diverse work environment.

Being better ability to create the products desired by consumers

Experiencing fewer discrimination lawsuits, fewer union clashes, and less government regulatory action

Improving employee relationships and increasing productivity

A communication channel

is the medium over which the message travels.

is anything that interrupts the transmission of a message.

should be selected before idea formation.

includes only digital means for transmitting messages.

Communication is successful only when

the receiver understands an idea as the sender intended it.

verbal feedback has been sent to the receiver.

no noise occurs during the communication process.

verbal and nonverbal feedback have been sent to the receiver.

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

adapting your message to the audience.

investigating background information.

looking for previous company documents on the topic.

Adapting your message to the audience involves

thinking of the right words and tone to use in your message.

rewriting your message several times to ensure it is clear.

selecting the best research to incorporate within the message.

conducting a thorough audience analysis.

During the second phase of the writing process, you conduct research,

organize ideas, and compose the message.

clarify the audience demographics, and edit word choices.

anticipate audience reaction, and adapt the message.

evaluate message effectiveness, and revise as needed.

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

What do I hope to achieve with this message?.

Why did my boss give this task to me?

How can I get this message written as quickly as possible?

Do I have enough time and financial resources to complete the work?

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

considers what the readers are like and how they will react to the message.

identifies the property's outstanding traits and describes them clearly.

concentrates on the price and value of the property.

writes using familiar words and a friendly, informal tone.

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers. What advice should she follow to demonstrate professional cell phone use?

Screen incoming calls if she is busy.

Talk openly and freely on her cell phone in any location and at any time.

Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing.

Speak louder so that her receiver can hear her and her ideas.

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

the necessity of a cordial, friendly greeting.

Shawn needs to record his outgoing message on his voice mail system. Which of the following outgoing messages is most professional?

Hi! You have reached the voice mail of Shawn Berg of Juarez Accounting. I am currently away from my phone but will return by 2 p.m. Please call back then. Thank you for calling.

Hi! I'm sorry I missed your call. Please leave a brief message after the tone.

This is Shawn. I'm not available right now. But if you leave a message, I promise to call you back. Be sure to include your name, phone number, and the best time to return your call.

Your call is important to me. Please leave your name and number so that I can return your call promptly.

Leticia has called a client and received his voice mail. What is the best advice you can give Leticia for leaving a message?

Smile when leaving her message to add warmth to her voice.

Hang up and call back later; her client won't want to be bothered with having to listen to a message.

Speak as quickly as possible to make her message more concise.

Leave a complete message, including confidential details about the

Which of the following statements about workplace teams is most accurate?

Team members who are involved in the decision-making process show less resistance to change.

Teams tend to respond more slowly to competition or problem solving.

Because conflict often results, teams tend to have decreased productivity.

Individuals tend to make better decisions than teams.

Which of the following would have a negative impact on a group?

Encouraging members to participate

Setting rules and abiding by them

Analyzing tasks and defining problems

The most successful workplace teams

agree on a purpose and procedures.

What is the ideal number of participants for most groups?

There is no "ideal" number; more is always better.

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Authored by lu la

English

University

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50 questions

Show all answers

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Communication style is the most important dimension of culture.

True

False

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Individuals in Western cultures are more relaxed about social status and the appearance of power.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A business message should be long because quantity enhances quality.

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Following a systematic plan when preparing any document or presentation will make your job easier.

true

false

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huhu

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Communication style is the most important dimension of culture.

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture.

Individuals in Western cultures are more relaxed about social status and the appearance of power.

A business message should be long because quantity enhances quality.

Following a systematic plan when preparing any document or presentation will make your job easier.

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

Ben Franklin stated this opinion about business messages: To be good, it ought to have a tendency to benefit the reader. His opinion reflects the importance of analyzing the purpose of the message.

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