Loonie Day 4 Quiz

You receive a call from Breanna Robby, after fully verifying customer to the account, the customer advised she is not able to make any schedule payments due to a natural disaster in her area. Explain how you would assist this customer

You call out on an account, after fully verifying Natasha Jarrett to the account, the customer advised that they are not able to make their schedule payment due to her being hospitalized. Explain how you would assist this customer

Inbound call received from Kamela Beck cx was fully verified to account. Custome advised of job loss and is unable to make her schedule payment. What action would you take to assist this customer?

You call out on Tish Stanbury's account, John answers the call and advised that Customer is not available at this time, John probe the reason for the call. How would you respond to John and what Notazo disposition would you select?

List four (4) examples of when an agent should escalate an account to Support to add deny new flag

(a)  

Inbound call received from Rochelle Bamboo, after fully verifying customer to account, the customer advised agent to stop automatic payments from account further explain you are not allowed to take anymore payments. How should the agent action this account?

Inbound call received from Sophie Bronner, agent fully verify the customer to the account, customer advised do not call or email me. The agent advised the customer the impact of denying our calls or email. The customer said "Just stop!". How should the agent action the account?

What options do active loan customers have if they advised they cannot make payments as laid out?