SPT 6 Meeting Users Needs

The data of the culturally diverse communities will ensure that services are not developed and provided based upon ___________ and best intentions.

It is the process of identifying the characteristics of the user community and the environment which they live.

Each library should clearly state its objectives, goals, strategies, ________ and policies relating to its services to multicultural communities.

Each individual library service should _________ assess the nature and needs of its community.

The composition of governing bodies should reflect that of the ___________ served.

The following activities seen as vital means to increase the range of resources and enhance availability, EXCEPT _______.

• cooperation in cataloguing

• cooperation in acquisition

• cooperation in resources

• cooperation in staffing

Centralized purchasing, cataloguing, and processing has a number of positive outcomes, EXCEPT ____.

• duplication of effort is avoided

• much wider range of materials

• ineffective inter-library lending system

• union catalogue provide for use of all libraries

How can we ensure that the multicultural communities access to reading, communication, and information in their own languages?

• Computers are have multiscript and multilingual capabilities.

• Make sure to send SMS about the newly acquired materials.

• Having a union catalogue

• Collect podcasting materials.

It is an international industry standard designed to allow text and symbols from writing systems of thye world to be consistently represented and manipulated by computers.

• Unilab

• VoIP

• Unicode

• Podcast

WHich among the following is NOT a data that can be gathered by needs assessment?

• information needs

• cultural dimensions

• behavioral dimensions

• characteristics of the library's environment