Core Communication STUDY GUIDE

Good communication on the job site _____.

• affects safety, schedules, and budgets
• will make you popular
• takes too much time
• cannot be learned

Nonverbal communication is best for communicating _____.

• feelings and attitudes
• complex ideas
• what a person desires
• instructions for installing new equipment

Which of the following are examples of positive nonverbal communication?

• Sitting up straight, keeping a clean work space, and looking at people who are talking to you.
• Giving compliments to others and encouraging them.
• Speaking with an even tone and looking away most of the time during a conversation.
• Telling people all of the information they need to do a task properly and answering questions.

Which of the following is an example of positive verbal communication on the job?

• Talking over or interrupting another person
• Giving and taking instructions
• Tuning out when someone is speaking
• Ducking out of team discussions

Real listening is _____.

• tedious
• an active process
• unnecessary
• an art

A co-worker asks you to hand her a tool, but does not specify which tool she needs. The most appropriate response would be: _____.

• "Get it yourself."
• "How am I supposed to figure out which tool you need?"
• "I'm sorry; which tool do you need?"
• "I am too busy; ask someone else."

A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say, _____.

• "Put the plug in"
• "Insert that one plug into the pipe."
• "Get the water supply line ready for the pressure test"
• "Insert the plug into the end of the water supply line so I can do a pressure test"

If you are in the middle of a task and you receive a personal phone call, _____.

• put s caller on hold until you complete the task
• continue working and do not answer
• tell the caller you don't have time to talk
• hand the phone to a co-worker

In the construction industry, a code book provides _____.

• the keypad entry codes for locked work areas
• codes and standards, such as building codes or electrical codes
• passwords for company web services, such as databases and training software
• keys for understanding blueprint symbols

A reader that wants to find any mention of a certain topic in a book can look in the _____.

• table of contents
• glossary
• appendixes
• index