Professonal Communications Review Part 1

Which of the following is NOT a field of external communication?

• Public relations

• Media relations

• Advertising

• Interviews

Which of the following is NOT a skill needed in public relations?

• Writing

• Selling

• Researching

• Planning

Which term is NOT part of the 4 Ps of marketing?

• Product

• Price

• Promotion

• Publication

In professional communication, a (a)   is best for a short message.

• Memo
• Report
• Presentation
• Proposal

________ listening can also be called pseudo listening.

• Deep

• Partial

• False

• Evaluative

Which of the following is NOT a part of a report?

• Terms of reference

• Conclusions

• Introduction

• Findings

Which type of listening should be used when listening to a poem?

• Empathetic

• Evaluative

• Deep

• Appreciative

James recently learned he was not promoted because the company wanted a younger person to lead the group. This is an example of (a)   discrimination.

• Age
• Gender
• Racial
• Religious

Which of the following is NOT a step in the listening process?

• Understanding

• Hearing

• Reflecting

• Focusing attention

Which type of listening allows the listener to solve problems or persuade the speaker?

• Active listening

• Casual listening