COMM SKILLS

True or False: Communication is more than just talking face to face?

• True

• False

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Three Styles of Communication

• Aggressive, Active Listening, communication

• Passive, “I” Messages, Assertive

• Aggressive, passive, and assertive

• None of the above

When a person states his/her position in a firm but positive manner is

• Aggressive

• Assertive

• Passive

• None of the above

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

• Asserive

• Active listener

• Aggressive

• Passive

Which communication style is the most effective?

• Aggressive

• Passive

• Assertive

Two types of communication are:

• Verbs and Nouns

• Verbal and information

• Verbal and non-verbal

• Happy and sad

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above