CDM Assessment

What is the first task for a CDM?

• Do the welcome call

• Customer Onboarding Process at Fresh Chat

• Make a What's group with the customer

• Asking for DEV slot time from customer

customer service platform that offers live chat, messaging, and automated bots to help businesses engage with customers and improve their communication and engagement.

• Fresh Chat
• What's App

• Instagram

• Facebook

Fresh chat is merged with which process

• PMS

• ERP

• OMS

• Whats app

Its not important to start the discussion with customer with Sir or Mam

• False

• True

• Can't say

Its is important to reconfirm all the details again from the customer in Welcome call

• Yes

• No

Which Interverter make do we confirm from customer

• Luminous

• Sungrow

• Havells

• Microtek

SSE provides 15 years of AMC to the customer

• No

• Yes

What type of Solar Module (structure) we need to ask from customer?

• Tin Shed Structure

• Carport Mounting Structure

• Smartflower Mounting Structure

• Prefab Structure

What we need confirm for the payment terms and condition

• Payment milestones

• Tenure

• EMI

• All of the above

What is DEV

• Direct Engineering Visit

• Direct Emergency Visit

• Demo Engineering Visit

• Detailed engineering visit