unit 11

The way you………………….…conflict in the workplace can have an enormous impact on how you are viewed.

• handle

• hold

• help

• process

Trouble makers are likely to respect a leader with good mediation skills because they feel that someone is listening to their………………..

• problems

• anger

• complaints

• behaviour

He likes people to feel comfortable and relaxed during a negotiation. An informal........ is very important to him.

• air

• climate

• space

• atmosphere

We would have to turn to another supplier if you weren't able to…….the goods this month.

• manufacture

• deliver

• launch

• order

Social conflicts…… from frustrations of specific demands within a relationship.

• have

• go

• arise

• all are possible

In dealing with conflict, manager shouldn't……….……to conclusions or make a decision too quickly.

• walk

• run

• jump

• climb

Social conflict helps to........ the larger social environment by defining position of subgroups and power relations between them.

• design

• make

• assemble

• structure

When I told him I was feeling really bad, all he asked was 'Will you be able to meet the deadline?' How can anyone be so…….

• impatient

• uncreative

• inconsistent

• unsympathetic

He was in……..of a team involving five other members of staff, responsible for the creation of the company's website.

• position

• charge

• amount

• responsibility

I think he is too…….. He seems to accept whatever people say, without thinking.

• uncritical

• unfriendly

• impatient

• unemotional