SFRP December Knowledge check

What should a CSR do if Saver calls in to report the employer is deducting 

 from their check but not sending over any funds to their retirement account? (Select all that apply)  

•   Email Lead Support  

•  Confirm with Saver if its ok to contact employer. (CSR makes outcall attempt)

• Use case categories Main: Contribution

  Sub: Missing Contributions for tracking

• Email field reps to reach out to employer if no resolution with outcall attempt to employer.

Answer explanation

https://futureplan.supportpoint.com/Viewer/Viewer/Document/4987#1 

   If you have trouble with log in or locked out of astro you can:  

• Email [e-mail] for access.

• Email Lead Support for access.

• Email [e-mail] for access

•  Request password reset/forgot password directly from Astro log in page

  CSR can disclose the email [e-mail] to employers with payroll issues.

• True

• False

Answer explanation

Explanation: [e-mail] must never be disclosed to callers. PPS now has a new Email Alias for EXTERNAL emails!  

[e-mail] can now be used for any support needed by Payroll Providers. 

  A Saver calls in because he over contributed to his Roth IRA for year 2024 how can we assist? (Select all that apply)

• Process a WD in the amount he over contributed.

• Provide the Excess Removal worksheet (Available online).

• Email Recharacterization/excess team alias and offer a call back.

• None of the above.

Answer explanation

Explanation: Deadline for excess would be the Tax filing deadline April 15. 

Unless tax extension.  

A delegate can call in to reset password for the main contact.

• True

• False

Answer explanation

Explanation: ONLY the registered user can reset their own password.

   Employer received an enforcement notice failure to register what is needed for employer to become compliant.  

• Register Company.

• Add eligible employees.

• Submit contributions for opt in employees after 30 days.

• All of the above.

An Employer has how many days to add new hires?

• 25 days from hire date.

• 30 days from hire date.

• ER must add employees when hired.

• 90 days from hired date.

For CALSAVERS a Married saver must get the beneficiary form notarized if only adding spouse.

• True

• False

Answer explanation

Explanation: the form only needs to be notarized if adding anyone else additional or instead of spouse as primary beneficiary.

Which of the following are needed for Name change of saver account. (Select all that apply)

• Signed LOI.

• Marriage certificate or legal doc with updated name.

• . IRA account maintenance form (Notarized)

• IRA account maintenance form.

Answer explanation

Explanation: Saver can pick to send the IRA account Maintenace form notarized or Signed LOI with legal doc.  

   What is the deadline for 2024 contributions?  

• December 31st 2024.

• December 1st 2024.

• January 1st.

• April 15 2025.

Answer explanation

Explanation: Contributions can be submitted for 2024 until tax deadline April 15, 2025 

A signed LOI from saver is needed along with check instructing us to apply to 2024.