Communication Skills Quiz

What does the word 'communication' mean?

• To argue

• To listen

• To share

• To ignore

Which part of the communication process involves the sender?

• Receiver

• Channel

• Feedback

• Transmitting

What is an example of feedback in a conversation?

• The sender's intention

• The medium used

• The response from the receiver

• The message sent

Which method of communication is best for large groups?

• Face-to-face

• E-mail

• Notices/Posters

• Phone call

What is a disadvantage of verbal communication?

• It is quick

• It can be confusing

• It builds rapport

• It is easy to understand

Which type of verbal communication occurs between two individuals?

• Public Communication

• Written Communication

• Small Group Communication

• Interpersonal Communication

What percentage of communication is non-verbal?

• 55%

• 38%

• 93%

• 7%

What does maintaining eye contact during a conversation show?

• Disinterest

• Attention

• Confusion

• Boredom

Which of the following is NOT a type of non-verbal communication?

• Facial Expressions

• Gestures

• Written Words

• Body Language

What is the purpose of using a firm handshake?

• To confuse the other person

• To ignore someone

• To display confidence

• To show weakness