L16 Vocabulary exercises

1. When you have a problem with a product, you should __________ to the customer

• have a query
• report a problem
• get feedback

If you are unhappy with a service, it is important to __________ to the company.

• make a complaint
• explain the issue
• offer a solution

After explaining your issue, you might want to __________ from the company about how they will help you.

• get feedback
• report a problem
• have a query

Good companies often aim to improve __________ among their customers.

• customer loyalty
• response time
• compensation

If a product is faulty, you might be offered __________ instead of a refund.

• a replacement
• a discount
• a credit voucher

Match the words with their correct definitions below:

• Compensation
  
  

• A team that helps customers with their problems.

• Response time

• A certificate that can be used for future purchases.

• Refund

• 6. Payment or service offered to make up for a problem.

• Credit voucher

• The speed at which a company replies to customer inquiries.

• Customer support

• 6. Money given back to a customer for a returned product.