Communication Problem Quiz

What is a major risk of reactive communication in times of change?

• Increased efficiency

• Reduced employee feedback

• Emergence of gossip and misinformation

• Improved strategic planning

What are shadow communications typically caused by?

• Lack of management oversight

• Overuse of official communication channels

• Use of unfit or unofficial communication tools

• Strict control of private conversations

Which is NOT an example of using the wrong communication tool?

• A non-anonymous suggestion box

• An email targeting a specific group

• A manually updated notice board far from employees

• A one-way communication system

What issue arises when communication relies solely on front-line managers?

• Front-line managers gain more authority

• Employees lack direct access to needed information

• The overall communication strategy is simplified

• Front-line managers become disengaged

What is a characteristic of passive listening in workplace communication?

• Validating the speaker's message

• Preparing an argument while the speaker talks

• Providing immediate feedback

• Being completely present in the conversation

How can you ensure no one is left out of workplace communication?

• Use one centralized tool

• Prioritize communication for on-site employees

• Provide multi-platform, mobile-first solutions

• Focus only on corporate email users

What is the main flaw in one-way communication?

• It assumes employees never need clarification or feedback

• It requires advanced technology to implement

• It makes employees feel overwhelmed

• It is too informal for workplace settings

What is an effective way to ensure communication standards?

• Avoid using any formatting options

• Use clear, simple guidelines for communication

• Rely solely on visual elements

• Encourage informal communication styles

What is the benefit of creating a dedicated positive feedback channel?

• Minimizing email usage

• Ensuring feedback reaches its intended recipient

• Increasing managerial oversight

• Avoiding unnecessary communication

What message does inconsistent communication send to employees?

• The company values transparency

• The company lacks direction and prioritization

• Employees are trusted to make their own decisions

• Communication is not a critical leadership function