
Business Communication-Chapters 8-9
Authored by Andrea Freeze
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32 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which of the following describes a message written to confirm a verbal agreement made with a customer, client, or colleague?
2.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
The ____ is a message written to confirm that a message was received and action was taken.
3.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
_____ are expected by the receiver.
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
A ______ is when a famous person or public figure recommends or promotes a product.
5.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Which type of message is used to persuade the reader to spend money?
6.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
A _____ is a message to convince the reader to take a certain course of action.
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
What are the steps to organizing a negative message?
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