Tour Conductor Credit Quiz

What should we check/do if the Group Leader decides on applying the TC?

• Check first if there is no group balance and ensure group is after final payment

• Check the group is balanced and no remaining inventory is left

• Remark at group/booking level where you applied the credit

• Only check how much is tc without reviewing group and apply it as requested

Which passengers do not count towards the tour conductor credit?

• First and second passengers

• Third and fourth passengers

• All passengers

• Only the first passenger

What happens after the system calculates the tour conductor credit?

• It creates a 'rebate' credit on the group.

• It sends an email to the group leader.

• It cancels the group booking.

• It increases the group balance.

What should be done if the group is past their courtesy hold and unnamed staterooms are being held?

• Add more rooms to the inventory

• Remove all additional space

• Confirm with the Group Leader

• Increase the deposit amount

What should be done if the system takes all rooms into account for the tour conductor credit?

• Confirm with the Group Leader

• Remove all additional space

• Add more rooms to the inventory

• Increase the deposit amount

Which tab should you use to check the Group balance?

• Documentation Inquiry

• Inventory Summary

• Functions

• Group Balance Due

What does the group balance due in red indicate?

• The full group balance

• The tour conductor credit already subtracted

• The total gross cruise fare

• The number of bookings needed

What key combination allows you to access the Group balance from the Inventory Summary tab?

• Ctrl + F6

• Alt + F6

• Shift + F6

• Tab + F6

What is the total group active guest count for TC in the diagram?

• 26

• 38

• 22

• 18

What should you do if you find a booking with a balance due after final payment and gl wishes to use TC?

• Ignore it

• adv the guest/gl of the balance and ask for the payment

• Cancel the booking

• Apply TC as having a balance does not matter