HPE Competency Exam November 2024

TRUE or FALSE: When reassigning cases to engineers on late shift, we should set the ticket status to Awaiting User Reply. As courtesy, please also leave them and offline message that we reassigned a ticket to them.

• TRUE

• FALSE

Landscape Name ASAP is for Legacy AVT. When creating a CTO build & DQ#, what portal login should we use?

• Legacy AVT Portal

• Own Login

Landscape Names US CIS & Endpoint Solution is for TD Synnex. When creating a CTO build & DQ#, what portal login should we use?

• Legacy AVT Portal

• Own Login

TRUE or FALSE: Ticket cancellation is applicable to CTO requests only

• TRUE

• FALSE

TRUE or FALSE: If the ticket was initially cancelled and came back as valid request for TS then we have to own it

• TRUE

• FALSE

TRUE or FALSE: Cancelled cases of US Engineers that include OPEN products will be reassigned to Manila Team

• TRUE

• FALSE

TRUE or FALSE: If the request is BTO/Aruba, we will work on it even if HPEMailbox is copied. Cancellation does not apply to BTO/Aruba cases

• TRUE

• FALSE

TRUE or FALSE: We need to add Party ID before importing UCID and saving in DQM.

• TRUE

• FALSE

TRUE or FALSE: Utilize Jeff McGraw’s ‘Team Guide’ or ‘DiffCheck’ to locate a reseller's headquarter Party ID

• TRUE

• FALSE

We can find Party ID field in DQM at

• Opportunity and Quote Tab

• Customer tab

• Partner Tab

• Shipping Tab