Bai Tap PMP 17

A key project stakeholder has started to escalate all issues and main requirements to the project sponsor. The project manager is concerned about the team not receiving direct communications from this stakeholder.Which two actions should the project manager take to improve the relationship with the stakeholder? (Choose two.)

• A. Provide training to the team on emotional intelligence and status reporting techniques
• B. Promote an adaptive and transparent environment where the team can easily communicate with the stakeholders
• C. Share weekly status reports with detailed information about the project and team performance
• D. Submit performance reports and task assignments to keep the stakeholder informed
• E. Schedule regular meetings with the key stakeholder to provide updates and receive feedback

Answer explanation

BE A. Provide training to the team on emotional intelligence and status reporting techniques- PM delivers status report, not the team membersB. Promote an adaptive and transparent environment where the team can easily communicate with the stakeholders- make sense building relationship with the stakeholdersC. Share weekly status reports with detailed information about the project and team performance- won't help building relationsahip with the stakeholdersD. Submit performance reports and task assignments to keep the stakeholder informed- won't help building relationsahip with the stakeholdersE. Schedule regular meetings with the key stakeholder to provide updates and receive feedback- make sense building relationship with the stakeholders

A project manager is leading a multiyear project that involves internal and external stakeholders. As the project manager begins to gather requirements, additional business stakeholders express interest in being involved.Which three actions should the project manager take to ensure proper stakeholder involvement? (Choose three.)

• A. Prioritize stakeholders based on the project phase and need
• B. Perform a stakeholder assessment to align with the project objectives
• C. Classify and rank stakeholders based on their positions in the organization
• D. Include all stakeholders in the stakeholder engagement plan and provide the same level of communication
• E. Develop a stakeholder impact/influence matrix to determine the level of engagement

Answer explanation

ABE Incorrect Options:C. Classify and rank stakeholders based on their positions in the organization: While understanding stakeholders' positions can be useful, ranking them solely based on their organizational positions might not reflect their actual influence or impact on the project.D. Include all stakeholders in the stakeholder engagement plan and provide the same level of communication: This is not practical or efficient. Different stakeholders have different levels of interest and influence, and they require different levels of communication and engagement. Providing the same level of communication to all stakeholders can lead to unnecessary overload and inefficiencies.

A project manager is overseeing a project as part of a program geared toward a major technology disruption. The team is comprised of brilliant young professionals who have worked on different projects for the organization in the past. However, the team complained that they previously experienced a lack of direction during project execution and are afraid of the same issue in this project.Which two actions should the project manager take to ensure that this issue does not occur in this project? (Choose two.)

• A. Organize a team-bonding activity and invite an external manager to speak to the team.
• B. Set a clear vision for the project and ensure it is visible to all stakeholders.
• C. Focus on the resource management plan and track project progress.
• D. Encourage the team to do a brainstorming session and provide a mitigation plan.
• E. Keep the team engaged and focused on the project's direction.

Answer explanation

BE - Team below to stakeholders (The customer, subcontractors, suppliers, and sometimes even the government are stakeholders. The project manager, project team members, and the managers from other departments in the organization are stakeholders as well)

A project manager for an agile project is concerned that the team has been losing momentum over the last iterations.Which two tools should the project manager use to analyze team performance? (Choose two.)

• A. Burndown chart
• B. Product backlog burnup chart
• C. Cumulative flow diagram of completed features
• D. Work breakdown structure (WBS)
• E. Project schedule

Answer explanation

AB Burndown chart is to track progress and Product Backlog Burnup chart to track the progress made in scope.

A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service team is overwhelmed with these unresolved queries.Which two actions should the project manager take to correct this problem? (Choose two.)

• A. Contact the customers in batches and inform them that the issues are being worked on currently.
• B. Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.
• C. Deploy solutions that will track, prioritize, and resolve queries as soon as possible.
• D. Ask senior management to replace the customer service manager with a more qualified one.
• E. Request that the customer service team prioritizes work on queries that are received this week.

Answer explanation

BC The project manager should take the following two actions to correct this problem:1. **Deploy solutions that will track, prioritize, and resolve queries as soon as possible** (Option C). This could involve implementing a customer relationship management (CRM) system or another type of query tracking software. This will help ensure that customer queries are not overlooked and are addressed in a timely manner.2. **Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue** (Option B). This will help the project manager understand the root cause of the customer dissatisfaction and take targeted actions to improve the situation. It's important to base decisions on data and actual customer feedback to ensure that the right issues are being addressed.

A business transformation project has a four-phase delivery plan. The project team has successfully delivered one phase of the project.To further enhance team performance and empower team members, which two actions should the project manager take? (Choose two.)

• A. Encourage team members to cross-check decisions with the project manager.
• B. Vet all of the decisions before execution.
• C. Allow team members to make limited decisions.
• D. Organize and assign team members to tasks where they have strengths.
• E. Support team members to make decisions in their areas of strength.

In a hybrid project, the customer has issued a contract that specifies the deliverables for each quarter. The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter. The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed.Which two actions should the project manager take? (Choose two.)

• A. Ask the customer for their priorities regarding the requirements for the second milestone.
• B. Escalate the issue to upper management to resolve the problem, and suggest a plan.
• C. Convince the customer to leave the second milestone in place and not change it.
• D. Tell the customer that moving the milestone has a very high impact on the cost of the project.
• E. Go back to the development team and discuss which second milestone requirements can be performed in the first quarter.

A project team is working on an agile software development project. The project manager is concerned that the virtual team may not be as effective as a colocated team at headquarters.Which two actions should the project manager leverage to ensure the team is meeting performance expectations? (Choose two.)

• A. Require a monthly individual status report
• B. Hold daily virtual meetings to review progress
• C. Utilize a web-based kanban board
• D. Task functional managers to drive accountability
• E. Implement time-keeping software for team members

Answer explanation

I'm also going to say B and C because those are the only things that would improve productivity, which is what they want. You can keep track of people and get more managers involved to bug them all day, but only two things on this list increase productivity in an agile environment.

A project manager has been assigned to an education project with the objective of training a workforce in application development. One of the deliverables is to provide internships to the best students in the customer's active projects. However, the customer does not have enough projects in progress right now. The project manager decides to create several internal projects in order to ensure the internships.Which three actions should the project manager take to fulfill this scenario without adding costs for the customer? (Choose three.)

• A. Create a work breakdown structure (WBS) of the new scope with the internal projects.
• B. Create a change request with the scope of the new internal projects.
• C. Use the project's contingency budget.
• D. Influence the client to initiate a new project.
• E. Manage the quality of the delivery.

A large multi-year project requires highly skilled staff for successful deployment. The management team and the project sponsor have analyzed the resource requirements and agreed to have permanent staff hired for the project to avoid potential budget overrun. However, there is a risk of staff turnover during the course of the project, which may have an impact on the delivery.Which two actions should the project manager take to mitigate this risk? (Choose two.)

• A. Meet with management to discuss dividing the project into smaller projects.
• B. Convince senior management to hire third-party staff.
• C. Enhance the competencies of the project team through training, mentoring, and coaching.
• D. Increase the trained staff to create back-up for resources.
• E. Introduce a recognition program to motivate and reward resource performance.

Answer explanation

CE C. Enhance the competencies of the project team through training, mentoring, and coaching. Enhancing the competencies of the project team will help to ensure that the team has the skills and knowledge needed to deliver the project successfully. This will help to mitigate the risk of staff turnover as the team will be more capable of handling the project's complexities and challenges.E. Introduce a recognition program to motivate and reward resource performance. Recognition programs can help to retain staff by providing rewards and incentives for good performance. Additionally, it can also help to improve motivation and engagement among staff, which can help to mitigate the risk of staff turnover.