Interpreter

what is the proper way to stay the pre-session?

• Good morning/afternoon, my name is [your first name] and I will be your [other language] interpreter [your ID number]. I will interpret everything you say and keep it confidential. How may I help you

• my name is [your first name] How may I help you

What is the proper way to state pre-session in spanish?

• Buenos días/tardes, seré su intérprete de inglés. Voy a

  interpretar todo lo que diga y lo mantendré confidencial. Por favor, hable en frases cortas. ¿Puedo continuar?

• Hola mi nombre es (nombre de interprete) como le puedo ayudar?

Answer explanation

Type something

What is the correct way to say the post-session?

• Do you require further interpretation?” “Thank you for using our service. Interpreter [your ID number] disconnecting

• Have a good day, bye.

Answer explanation

A la hora de repetir a la persona ue habla ingles cualquier informacion, debemos decirle a la persona que habla español que nos permita un momento, asi la persona no se siente perdida en llamada.

Do we use short pre-post session in 911 calls?

• Yes

• No

What do we do when english speaker ask us for a different interpreter?

• At this point, a different interpreter will take over the call. Please continue with your session. Thank you (press *0 to transfer the call back to the line)

• Say goodbye and hang up the phone

Answer explanation

Please note that if no one returns to the line, our policy is to disconnect after holding for 10 minutes to limit potentially unwanted charges

If we need to look up a word, what do we say?

• To the English-speaker: “[Ma’am, Sir, Title] the interpreter needs a moment to look up a word.”

  To the LEPP [in your other working language]: "One moment, please."

• We look up a word without any notification to both parties.

In case we need repetition from the english speaker

• To the English-speaker: “[Ma’am, Sir, Title] the interpreter requires repetition."

  To the LEPP [in your other working language]: "One moment, please."

  To the English-speaker: “Could you please repeat: [be as specific as possible when asking what is to be repeated]."

• Can you please repeat?

  I need some repetition

If you need to repeat a statement to the English-speaker or Spanish-speaker

• To the English-speaker: “[Ma’am, Sir, Title] the interpreter will repeat.”

  To the LEPP [in your other working language]: “One moment, please.

  ” Repeat statement to the English-speaker.

• Go ahead and repeat the statement for both parties.

To do an outbound call, what do we do?

• Press 8 to enter the number, then we either enter the number or press 1 to call the number to the US, after ivr confirms we enter the right number, we press 1 to confirm and once we are returned to the english-speaker, we press *1 to initiate the call

• We press 8 and then press *1 to initiate the call

What do we say when making an outbound call?

• Allow me a moment while I go through my system and place the call, I'll be back to you as soon as possible, please hold.

• we go ahead and do the outbound call process without notifying the english-speaker