Marketing Ch. 8 Flashcard

Front

Feedback allows for clarification and understanding during a conversation.

Back

True

Front

Channels are the actual ideas, information, or feelings the sender wants to share with the receiver.

Back

False

Front

In communication terms, Jerry’s responses are called feedback.

Back

True

Front

If you are in a meeting at work, and a coworker’s cell phone rings, this _______________ may interfere with your ability to listen.

Back

distraction

Front

Good business telephone skills include answering a call with a pleasant voice and _______________.

Back

a formal greeting

Front

Strategies that help you read with more understanding include focusing your mind, improving your vocabulary, and _______________.

Back

forming mental pictures

Front

People usually speak in order to inform, to entertain, and to _______________.

Back

persuade

Front

Which listening barrier will most likely affect Sandy during Ronnie's explanation of the Democrats' plans for social programs to help the homeless?

Back

emotional barrier

Front

Specialized or technical vocabulary used by members of a certain industry

Back

Jargon

Front

Avenues by which messages are sent--sound, sight, or the written word

Back

Channels