Café Knowledge Midterm

Anika is teaching her younger brother how to properly wash his hands. What is the correct order of steps she should tell him to follow?

• Rinse, soap, dry, sanitize

• Wet hands, apply soap, scrub 20 seconds, rinse, dry

• Apply sanitizer, wet hands, soap, rinse

• Quick rinse with cold water and dry

Scarlett and Avery are at a coffee shop trying to decide between a latte and a cappuccino. What distinguishes a latte from a cappuccino?

• A latte has more milk and less foam

• A latte uses different coffee beans

• A cappuccino doesn't use espresso

• They are exactly the same drink

Abigail buys a book for $7.25 and pays with a $10 bill. How much change does she receive?

• $3.25

• $2.75

• $2.25

• $1.75

Olivia has a collection of dimes. How many dimes does she need to make $1.00?

• Five

• Twenty

• Ten

• Fifteen

What is the proper sequence when starting your café shift, as demonstrated by Maya?

• Put on gloves, wash hands, put on hat

• Put on hat, wash hands, put on gloves

• Clock in, start serving, wash hands later

• Start serving immediately, wash hands when possible

Aria is at a coffee shop trying to decide between a mocha and a regular latte. What is the key difference she should consider?

• Temperature of milk

• Amount of espresso

• Addition of chocolate

• Type of milk used

How should Scarlett greet a customer at the store?

• Wait for them to speak first

• "Hey, what do you want?"

Rohan is counting quarters for his lemonade stand. How many quarters does he need to make $10.00?

• 25 quarters

• 40 quarters

• 30 quarters

• 50 quarters

Evelyn is working at a customer service desk when an angry customer approaches her with a complaint. What is the best way for Evelyn to handle the situation?

• Argue back to defend herself

• Listen actively and remain calm

• Ignore them completely

• Call her manager immediately

Arjun is working in a restaurant kitchen. How often should he change his gloves?

• Once per hour

• When they look dirty

• Between different tasks and after touching non-food items

• Only at the end of shift