Voice of the Customer Quiz

Voice of the customer can be obtained from which of these?

• market research

• Historical warranty and quality information

• Team experience

• all the above

________________________ is a systematic approach to identifying standards for comparison

• Bench marking

• product design

• process design

• None

This type of data considers frequency of repair or replacement of components within designated periods of time and the results of long-term reliability/durability tests.

• Product reliability studies

• bench marking

• customer inputs

• flow chart

The translation of the Voice of the Customer into measurable design of objectives is known as -------------

• Design goals

• voice of customer

• process chart

• PVT

The anticipated manufacturing process should be described using a -------------------------------- developed from the preliminary bill of material and product/process assumptions.

• Process flow chart

• Bill of material

• Design goals

• Product assumption

DFMEA stands for ____________________________

• Design Failure Mode and Effects Analysis

• Design Failure Means and Effects Allocation

• Deign fault make effect Analysis

The process of verifying that the product design meets the customer requirements are known as --------------------------

• Design verification

• Design validation

• Process verification

• all the above

The mechanism of monitoring progress, report to management, and obtain customer approval as required is -----------------

• Design reviews

• Design goal

• Process flow chart

• None

The --------------------------------- are a description of the dimensional measurements and material and functional tests that will occur during prototype build.

• Prototype Build-Control plan

• Production plan

• Control plan

• All the above

_____________ is a framework of procedures and techniques used to develop products in industry