
Customer Service Quiz
Authored by Katie Pett
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9th Grade
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21 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of a sales process?
A series of steps taken from when the potential buyer meets the prospective seller until after the final sale is made.
The interaction between the business and the customer.
The response by a customer following the purchase of a good or service.
The meeting of customers’ needs after they have purchased a product.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does customer engagement involve?
The interaction between the business and the customer.
Occurs when the business and the customers communicate through the sales process.
The response by a customer following the purchase of a good or service.
The meeting of customers’ needs after they have purchased a product.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the result of good customer service?
Decreased customer loyalty
Increased customer spend
Poor reputation
Losing new customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a feature of poor customer service?
Increased customer loyalty
A good reputation
Dissatisfied customers who may not return
Attracting new customers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does customer loyalty mean?
Customers make repeat purchases because they prefer the business’ products to those of its rivals.
Customers are dissatisfied and do not return.
Customers are difficult to attract.
Customers do not provide feedback.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of premises in a business context?
The interaction between the business and the customer.
Buildings used by businesses, such as offices, shops, and factories.
The response by a customer following the purchase of a good or service.
The meeting of customers’ needs after they have purchased a product.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of feedback in customer service?
To increase customer loyalty
To improve what has been produced
To attract new customers
To ensure repeat purchases
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