MGMT 301: Chapter 9

Which of the following is the vertical and horizontal configuration of departments, authority, and jobs within a company?

• Organizational index

• Organizational engineering

• Organizational orientation

• Organizational structure

Which of the following statements is true of functional departmentalization?

• It allows work to be done by highly qualified specialists.

• It is likely to lead to faster decision making as companies grow.

• It causes duplication of resources, which often results in higher costs.

• It is a hybrid structure in which two or more forms of departmentalization are used together.

The primary disadvantage of customer departmentalization is _____.

• that it leads to slower decision making

• that it leads to duplication of resources

• the tremendous managerial skills required to coordinate between different departments

• the loss of control over the quality of work done by different departments

In the context of matrix departmentalization, which of the following is a difference between a simple matrix and a complex matrix?

• A simple matrix involves interactions only related to employees, whereas a complex matrix involves interactions related to all aspects of running an organization.

• In a simple matrix, managers in different parts of the matrix negotiate conflicts directly, whereas in a complex matrix, managers in different parts of the matrix report to matrix managers who help resolve conflicts.

• Matrix managers play a primary role in a simple matrix, whereas there are no matrix managers in a complex matrix.

• A simple matrix combines the product and geographic forms of departmentalization, whereas a complex matrix combines the functional and customer forms of departmentalization.

The vertical line of authority that clarifies who reports to whom throughout the organization is known as an organization’s _____.

• staff function

• chain of command

• degree of centralization

• span of control

Braden, a newly appointed finance manager of a tire manufacturing company, has the power to command his subordinates irrespective of the number of years they have been in the organization. In this scenario, Braden most likely has _____.

• horizontal authority

• pseudo-authority

• line authority

• staff authority

Which of the following best defines delegation of authority?

• It is the assignment of direct responsibility to a subordinate to complete tasks for which the manager is normally responsible.

• It is the right to give commands, take action, and make decisions to achieve organizational objectives.

• It is the right to advise but not command others who are not subordinates in the chain of command.

• It is the activity that takes place within an organization to transform inputs into outputs that customers value.

The store managers of Chimbake, a chain of bakeries, are allowed to come up with new dessert flavors of their choice as long as they do not fall short of the company's quality standards. They are also allowed to come up with effective marketing strategies based on their respective market requirements. In the context of organizational authority, which of the following is best illustrated in this scenario?

• Centralization of authority

• Decentralization of authority

• Staff authority

• Concentrated authority

In the context of job design, which of the following allows companies to retain the economic benefits of specialized work because employees simply switch from one specialized job to another?

• Job enrichment

• Job enlargement

• Job empowerment

• Job rotation

In the context of the job characteristics model, which of the following is motivation that comes from the job itself rather than from outside rewards such as a raise or praise from the boss?

• Competence motivation

• Affiliation motivation

• Internal motivation

• Extrinsic motivation