Marketing Ch. 10 Flashcard

Front

Cyrus is an excellent multi-tasker, and he always meets his deadlines at work. He works two jobs, and he never arrives late to either job. One can say that Cyrus has good ________ skills.

Back

time management

Front

In order to change yourself, what must you do first?

Back

know yourself

Front

The interpersonal skills that are essential to a marketing career, as described in the textbook section titled Interpersonal Skills in Marketing, deal with the relationship between marketing employees and their __________.

Back

customers

Front

Being accountable for one's actions, and always doing one's job or duty are examples of the personal trait called __________.

Back

responsibility

Front

What personality trait does Nick demonstrate?

Back

creativity

Front

When team members take action to bring the whole team's performance up to their set standards by meeting together to give feedback on individual performance, what are they participating in?

Back

consensus

Front

Which is not a personal trait that would help someone be a better employee? Options: having empathy, ethical, having initiative

Back

self-centered

Front

What is the most important part of good customer service?

Back

keeping happy customers

Front

What are good team leader qualities/skills?

Back

motivator

Front

Which personal trait did Sophia mostly display when she calmly suggested to Josue that they meet the next day to discuss his aggressiveness?

Back

self control