Hospitality Test

The hospitality industry provides services to people away from home

• T
• F

“people serving themselves business”

• T
• F

World’s largest industry, rapidly growing

• T
• F

Hospitality is Diverse

• T
• F

Each area of hospitality (food, travel/tourism, lodging, and recreation) is hard to separate from another because they work together

• T
• F

Which of the following is not a customer focused action?

• Sarah greets each customer with a smile and eye contact as we asks "How can I help you?"
• John sees that a guest's sweet tea is getting low so he quickly refills it.
• Arnold can tell that a family is trying to get all their children to the hotel room. Arnold offers to carry thier luggae to the room to help.
• Sam is sitting with her feet up behind the hostess stand and is on her phone waiting for the next customers to come into the restaurant.

Which of the following is not proper etiquette?

• Be sure to thank your server or bus person when they bring something or take something away
• If you need something you should snap or call out at your server.
• Place your napkin on your lap before you start eating.
• If more than six, wait until 2 or 3 around you have been served, then eat.

Which of the following is not proper etiquette?

• If you can’t reach it, ask for someone to pass it to you.
• Never talk with your mouth full
• you should begin with the fork on the outside and work you way in.
• if you are done using your fork you can place it back on the table

Identify which layout is correct

• A
• B

Imagine you are a Travel Agent working with a client to plan a trip! What are some questions or details you might need to ask your client. Provide at least two.