Chapter 3 Consumer Protection

Front

Which of the following is responsible for protecting consumers from unfair or deceptive business practices, such as misleading information in advertising or on product labels? FTC, CPSC, EPA, none of these

Back

FTC

Front

Which of the following was created to enforce laws that protect our environment? FTC, CPSC, EPA, none of these

Back

EPA

Front

Which of the following was created to protect consumers from dangerous products? FTC, CPSC, EPA, none of these

Back

CPSC

Front

The Consumer Bill of Rights states that consumers have the right to be informed

Back

True

Front

The Consumer Bill of Rights was created to protect consumers.

Back

True

Front

A company's promise that the product will meet specific standards over a given time period is the product's

Back

warranty

Front

An written guarantee that the product is of sufficient quality to fulfill the purpose for which it was designed is known as a(n)

Back

implied warranty

Front

The practice of pressuring consumers to buy a more expensive product than what they had intended is called

Back

trading up

Front

Products should be safe for consumers who use them according to directions.

Back

True

Front

Arbitration boards have been created by many industries to resolve customer complaints.

Back

True