Food Service Operations Final Assessment

Juanita just served her last table. She is scheduled to end her shift in 30 minutes and still has assigned kitchen duties to complete before leaving. Instead of checking on the quality of the food and observing her guests, she stays in the kitchen and does her clean-up tasks so she can go home on time. Select all of the following aspects of quality customer service Juanita lacks because of her behavior.

• Anticipating needs

• Paying attention to details

• Respecting guest’s time

• Taking care of responsibilities

Olivia is preparing for her shift. She rolls 25 sets of silverware into cloth napkins, makes sure each table set of salt and pepper shakers is full, and stocks the holders on each table with packets of sweeteners. Which of the following restaurant styles uses this type of table setting?

• Fast-casual

• Quick service

• Fine dining

• Fine-casual

Once the guest check is settled, the server should offer a parting salutation when guests leave.

• True

• False

Guests clean up after themselves at quick-service restaurants.

• True

• False

Select all of the following examples of mobile food service.

• Ordered at a counter and taken to a table

• Ordered at a drive-through service restaurant

• Ordered online and delivered to customers

• Ordered online and picked up at a restaurant

Match the following terms to their descriptions.

• How food and drinks are delivered or made available to guests

• Family Style Service

• Restaurant concept which combines the culinary experience of fine dining with a casual atmosphere

• Fine Casual

• Food is presented in serving dishes and placed on tables with serving utensils

• Service Style

• Paying attention and meeting needs before being asked

• Anticipating Needs

Lucas is planning a surprise celebration for his mother to honor her on Mother’s Day. He plans to have his father and siblings over for a meal at his house. His sister arrives early, and together, they arrange the table settings and put the serving dishes on the table. What style of service does the scenario describe?

• Family style

• Buffet

• Table

• Convenience

Table bussers greet guests and take them to a table.

• A. True

• B. False

  Sophia is a college student and needs to watch her budget. She has a meal plan at school but sometimes needs a meal after the cafeteria is closed. She appreciates the budget-friendly prices of quick-service restaurants and the convenience of ordering online and having meals delivered to her dorm. What style of service is described in the scenario?

• Counter

• Mobile

• Cafeteria

• Buffet

When guests feel their time is disrespected, they are likely to leave dissatisfied and tell others of their negative experiences.

• True

• False