unit 18

1. Leadership is the process of influencing ……………………to work willingly towards the achievement of organizational objectives.

• A. employees

• B. managers

• C. supervisors

• D. consultants

2. In order to influence their subordinates to achieve goals, managers should ………………...what motivates their employees are motivated to work productively.

• A. look

• B. observe

• C. understand

• D. control

3. Management is that managers responsible for getting things done, usually through other people or the process of ………………organizational objectives through people and other resources.

• A. completing

• B. reaching

• C. tracking

• D. realizing

4. Influencing is the process leaders follow when communicating ideas, gaining ………………of them, and inspiring followers to support and implement the ideas through change.

• A. acceptance

• B. consensus

• C. approval

• D. access

5. ............................is not the only ingredient of organizational success, it is one of the most important variables influencing this success.

• A.Partnership

• B. Leadership

• C. Relationship

• D. Citizenship

Influencing is also about the relationship between leaders and…………………... Managers may coerce employees in order to influence their behavior, but leaders do not.

• A. managers

• B. employers

• C. followers

• D. partners

In the dynamic and fast-changing business environment of the twenty-first century, organizations need managers who are also ………………. leaders.

• A. static

• B. experienced

• C. strong

• D. skilled

8. Authority denotes the right of a manager to give commands to, and demand ………………. from employees.

• A. acceptance

• B. relations

• C. workings

• D. actions

9. Power is a manager’s ability to influence his/her employees’ behavior. Managers who are strong leaders influence their employees since they ……………. power and therefore are able to exercise their authority fully

• A. possess

• B. use

• C. take

• D. give

0. Responsibility is the obligation to achieve organizational goals by performing required activities. Managers are responsible for the results of their organizations, ………………or sections

• A. requirements

• B. departments

• C. areas

• D. fields