Organizational Behavior Communication Quiz

What is the primary function of communication in managing behavior?

• To share emotions

• To manage employee compliance with policies

• To facilitate decision making

• To persuade workgroups

Which of the following is NOT a step in the communication process?

• Evaluation

• Feedback

• Sender

• Encoding

What type of communication occurs from a lower level to a higher level in an organization?

• Downward Communication

• Upward Communication

• Lateral Communication

• Diagonal Communication

Which communication network relies on a central figure to act as a conduit?

• The Chain

• The Wheel

• The Grapevine

• The All Channel

What is the primary advantage of written communication?

• Speed

• Immediate feedback

• Reliability for complex information

• Emotional expression

Which type of power is based on an individual's position in an organization?

• Expert Power

• Referent Power

• Coercive Power

• Formal Power

What is the term for the manipulation of information to be seen more favorably by the receiver?

• Communication Apprehension

• Selective Perception

• Filtering

• Information Overload

Which type of conflict is based on interpersonal relationships?

• Task Conflict

• Intragroup Conflict

• Process Conflict

• Relationship Conflict

What is the main goal of integrative negotiation?

• To focus on individual outcomes

• To divide resources

• To create a win-lose situation

• To achieve mutual problem-solving

Which of the following is a characteristic of a strong organizational culture?

• Low behavioral control

• High turnover

• Core values shared by most members

• Less flexibility