What is the definition of Active Listening?

• Ignoring the speaker while they talk

• Pattern of attentive listening which keeps the listener engaged with the sender in a positive manner

• Listening to music while working

• Speaking over the person talking

What does BCC stand for in email terminology?

• Blind Carbon Copy

• Business Carbon Copy

• Basic Carbon Copy

• Bold Carbon Copy

What is the purpose of a Blind Carbon Copy (BCC) in emails?

• To highlight the email

• To conceal a secondary recipient from other recipients

• To send the email to everyone

• To delete the email after sending

What is Business Casual attire?

• Formal wear with a tie

• Dress in semi-casual wear with components of professional dress

• Casual wear with no professional elements

• Sportswear

What is the highest level of professional attire called?

• Business Casual

• Business Formal

• Business Relaxed

• Business Sporty

What does CC stand for in email terminology?

• Carbon Copy

• Casual Copy

• Critical Copy

• Confidential Copy

What is the act of working together with others to complete a common task called?

• Isolation

• Competition

• Collaboration

• Delegation

What are Interpersonal Characteristics?

• Behaviors a person uses to work efficiently with others while at work

• Personal hobbies and interests

• Physical appearance traits

• Academic achievements

What is Non-Verbal Communication?

• Sending messages through written words

• Sending messages through non-verbal cues such as eye contact, facial expressions, gestures and posture

• Speaking loudly to convey a message

• Using sign language exclusively

What does Professionalism refer to?

• Conduct, behavior and attitude of someone in a work or business environment

• Dressing casually at work

• Avoiding work responsibilities

• Socializing during work hours