ESP group 15

What is the primary goal of quality management in a business?

• Maximize profits

• Ensure customer satisfaction

• Reduce costs

• Increase production speed

Answer explanation

The ultimate aim of quality management is to meet customer needs and expectations, leading to loyalty and repeat business.

Quality is considered a relative concept. What does this mean?

• It only applies to high-end products

• It depends on customer expectations and price

• It is the same for all products.

• It is only important for services.

Answer explanation

Quality can vary based on what consumers expect at different price points, making it subjective.

What is one benefit of producing quality products?

• Increased customer complaints

• Higher advertising costs

• Enhanced customer loyalty

• Shorter product life cycles

Answer explanation

High-quality products lead to satisfied customers who are more likely to return and recommend the brand.

What does quality control focus on?

• Prevention of defects

• Employee training

• Checking products after production

• Market research

Answer explanation

Quality control typically involves inspecting finished goods to ensure they meet quality standards.

Which of the following is NOT a method of quality control?

• Prevention

• Inspection

• Correction

• Promotion

Answer explanation

The other options (prevention, inspection, correction) are all methods related to maintaining quality.

Quality assurance aims to:

• Check products after production

• Focus solely on customer feedback

• Reduce employee responsibility

• Set quality standards throughout production

Answer explanation

Quality assurance involves establishing processes and standards to ensure quality at every production stage.

What is a key principle of Total Quality Management (TQM)?

• Everyone in the organization contributes to quality.

• Quality checks are done only at the end of production.

• Quality is the responsibility of the quality control department only

• Quality is not important in low-cost products.

Answer explanation

TQM encourages all employees to participate in quality improvement efforts.

Which approach emphasizes prevention of poor quality?

• Total Quality Management

• Inspection

• Quality assurance
  

• Quality control

Answer explanation

This approach focuses on preventing defects by establishing standards and processes.

What is a disadvantage of traditional quality control?

• It identifies faults early in production.

• It can create a negative culture among workers.

• It encourages teamwork.

• It reduces overall production costs.

Answer explanation

Inspectors may be seen as adversarial, leading to resentment and low morale.

What is a characteristic of lean production?

• Emphasis on high-cost materials

• High inventory levels

• Slow production processes

• Focus on waste reduction

Answer explanation

Lean production aims to minimize waste and improve efficiency throughout the production process.