GROUP 10

How is quality generally defined in business?

• Meeting employee satisfaction

• Meeting customer needs and expectations

• Achieving the highest possible standards at all costs

• Reducing production time

What is the main focus of quality control (QC)?

• Preventing defects during production

• Reducing costs by minimizing errors

• Detecting defects in finished products

• Enhancing teamwork across departments

What is the goal of quality assurance (QA)?

• Identifying defects at the end of production

• Ensuring zero defects throughout production

• Lowering costs by avoiding inspections

• Outsourcing quality checks to external teams

Which of the following is NOT a principle of Quality Management?

• Leadership

• Evidence-based decision-making

• Ignoring customer feedback

• Continuous improvement

What is Total Quality Management (TQM)?

• A process for product design and branding

• A philosophy of quality involvement at every level of an organization

• A method of statistical quality analysis

• A quality control strategy for external audits

What is the first step in the Quality Management Process?

• Quality assurance

• Quality improvement

• Quality planning

• Quality control

What does 'prevention rather than detection' in QA focus on?

• Improving defect analysis reports

• Identifying flaws after production ends

• Designing products for fault-free manufacturing

• Increasing inspection efforts in production

Which example illustrates quality control (QC)?

• Toyota workers inspecting components at every stage

• Testing a smartphone batch after production

• Recording customer service calls for training

• Setting baseline quality standards

Why can traditional quality inspection demotivate workers?

• It involves too much responsibility

• It makes workers feel constantly monitored

• It reduces teamwork opportunities

• It increases wages unnecessarily

What is a key challenge of QA systems?

• Fewer training requirements for workers

• Lack of standardized processes

• Cost of training and system implementation

• Eliminating fault analysis tools