Quiz 4

True or False: Our team (Client Services Team 7) had the highest productivity across the business in November

• True

• False

Answer explanation

TRUE!!!

1st - 5.7 (us!!!)

2nd - 5.5

3rd - 5.1

True or False: Incredibly, we also had the lowest AHT!!!

• True

• False

Answer explanation

With 12.05 - we also had the lowest AHT in the entire business - Sparkle's Squad absolutely killed it!

Which country is known for the tradition of eating KFC on Christmas Day?

• Canada
• South Korea

• United States
• Japan

Before we can accept LAC approval, a TM must review and approve the email. What 3 checks must be met before escalating to a TM?

• The email should originate from an @ndis.gov.au address

• The email signature should indicate that the guidance is being received from party is a local area coordinator

• The email from the LAC or email from the participant should highlight specifically which items are being requested

• The invoice must be attached in the approval email from the LAC

Answer explanation

1. 1. The email should originate from an @ndis.gov.au address

2. 2. The email signature should indicate that the guidance is being received from party is a local area coordinator

3. 3. The email from the LAC or email from the participant should highlight specifically which items are being requested

In the movie 'Elf', what are the four main food groups according to Buddy the Elf?

• Candy, Candy Canes, Candy Corns, Syrup

• Candy, Chocolate, Cookies, Cake

• Gingerbread, Eggnog, Candy Canes, Hot Chocolate

• Popcorn, Gingerbread, Chocolate, Marshmallows

You receive a call from the NDIA, requesting client information. How do you proceed?

• Request that they email [e-mail]

• Transfer the call to CPAT

• Request that they email [e-mail]

• Transfer the call to your TM

Chernobyl nuclear plant is located in which country?

Where was the first example of paper money used?

• India
• China
• Egypt
• Greece

Which of the below 3 social media apps has the most total users?

• Snapchat
• TikTok

• Instagram

What is the longest-running Broadway show ever?

• Wicked
• Cats
• Les Misérables
• The Phantom of the Opera