AI sp1

1. 1. Universal Containers (UC) wants to use the Draft with Einstein

feature in Sales Cloud to create a personalized introduction email.

After creating a proposed draft email, which predefined adjustment should

UC choose to revise the draft with a more casual tone?

• Make Less Formal

• Enhance Friendliness

• Optimize for Clarity

2. 2. What should an AI Specialist consider when using related list

merge fields in a prompt template associated with an Account object in

Prompt Builder?

• The Activities related list on the Account object is not supported because it is a

  polymorphic field.

• If person accounts have been enabled, merge fields will not be available for the

  Account object.

• Prompt generation will yield no response when there is no related list associated with

  an Account in runtime.

3. 3. An AI Specialist is tasked with configuring a generative model to create

personalized sales emails using customer data stored in Salesforce. The AI

Specialist has already fine-tuned a large language model (LLM) on the

OpenAI platform. Security and data privacy are critical concerns for the

client. How should the AI Specialist integrate the custom LLM into Salesforce?

• Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

• Add the fine-tuned LLM in Einstein Studio Model Builder.

• Enable model endpoint on OpenAi and make callouts to the model to generate emails.

4. 4. The sales team at a hotel resort would like to generate a guest

summary about the guests' interests and provide recommendations based

on their activity preferences captured in each guest profile. They want the

summary to be available only on the contact record page.

Which AI capability should the team use?

• Einstein Copilot

• Prompt Builder

• Model Builder

5. Universal Containers (UC) has a legacy system that needs to

integrate with Salesforce. UC wishes to create a digest of account action

plans using the generative API feature.

Which API service should UC use to meet this requirement?

• REST API

• Metadata API

• SOAP API

6. An AI Specialist wants to include data from the response of

external service invocation (REST API callout) into the prompt template.

How should the AI Specialist meet this requirement?

• Convert the JSON to an XML merge field.

• Use External Service Record merge fields.

• Use "Add Prompt Instructions" flow element.

Answer explanation

Corregido de B a C

7. What is the correct process to leverage Prompt Builder in a

Salesforce org?

• Select the appropriate prompt template type to use, select one of Salesforce's

  standard prompts, determine the object to associate the prompt, select a record to

  validate against, and associate the prompt to an action.

• Select the appropriate prompt template type to use, develop the prompt within the

  prompt workspace, select resources to dynamically insert CRM-derived grounding

  data, pick the model to use, and test and validate the generated responses.

• Enable the target object for generative prompting, develop the prompt within the

  prompt workspace, select records to fine-tune and ground the response, enable the

  Trust Layer, and associate the prompt to an action.

8. Universal Containers (UC) wants to assess Salesforce's generative

AI features but has concerns over its company data being exposed to third-

party large language models (LLMs). Specifically, UC wants the following

capabilities to be part of Einstein's generative AI service.

• No data is used for LLM training or product improvements by third-

party LLMs.

• No data is retained outside of UC's Salesforce org.

• The data sent cannot be accessed by the LLM provider.

Which property of the Einstein Trust Layer should the AI Specialist highlight

to UC that addresses these requirements?

• Prompt Defense

• Zero-Data Retention Policy

• Data Masking

9. An AI Specialist is creating a custom action in Einstein Copilot.

Which option is available for the AI Specialist to choose for the custom

copilot action?

• Apex trigger

• SOQL

• Flows

10. Universal Containers is planning a marketing email about

products that most closely match a customer's expressed interests.

What should an AI Specialist recommend to generate this email?

• Standard email marketing template using Apex or flows for matching interest in

  products

• Custom sales email template which is grounded with interest and product information

• Standard email draft with Einstein and choose standard email template