module 3.1 Professional Salesmanship

What is the primary focus of verbal communication in sales?

• Use of words and language

• Body language

• Facial expressions

• Gestures

Which aspect of verbal communication conveys confidence and enthusiasm?

• Language Adaptability

• Active Listening

• Tone of Voice

• Clarity and Precision

What is an effective technique for improving verbal communication in sales?

• Using complex jargon

• Practicing storytelling

• Speaking without pauses

• Ignoring client feedback

What does non-verbal communication include?

• Written reports

• Body language and gestures

• Email correspondence

• Sales presentations

What does an open posture in body language signal?

• Aggression

• Confidence and approachability

• Defensiveness

• Disinterest

Which of the following is a key aspect of maintaining eye contact?

• Excessive staring to assert dominance

• Avoiding eye contact to seem humble

• Demonstrating confidence and honesty

• Looking away to show thoughtfulness

What is the role of non-verbal communication in sales?

• To determine the first impression

• To replace verbal communication

• To provide technical details

• To confuse the client

How can sales professionals effectively respond to objections?

• Using positive, reassuring language

• Changing the subject

• Raising their voice

• By ignoring the client's concerns

What is a common pitfall in communication during sales?

• Active listening

• Building rapport

• Talking too much

• Consistent messaging

In modern sales platforms, what is crucial for virtual sales calls?

• Speaking without pauses

• Using technical jargon

• Clear voice quality and body language

• Ignoring the camera