In 1956, President Eisenhower signed an act that gave people the opportunity to drive greater distances more easily. This was the

• Federal-Aid Highway Act.
• Automobile Emissions Act.
• Department of Transportation Act.
• Fixing America’s Surface Transportation Act.

Which might be a downside of a managed business?

• You have access to the necessary skills, knowledge, and business systems to promote your operation.
• As owner, you may not have a say in how things are run.
• You are required to use established standards, menus, and training programs.
• Your business will have little support or branding.

A company that allows another to use its name, sell its products, and receive services is a(n)

• chain.
• franchise.
• managed business.
• independent entrepreneur.

A business that is owned by a group or individual who is separate and apart from normal business operations is

• a chain.
• a franchise.
• managed.
• independent.

Betsy’s Bakery is privately owned and operated. This is an example of a(n)

• chain.
• managed business.
• franchise.
• independent business.

A business that owners buy into with a proven standard system of operation is called a(n)

• chain.
• franchise.
• independent business.
• managed business.

Which is an example of a corporate social responsibility initiative?

• A non-profit requires 13 employees over the age of 60 to retire early
• A publicly held company distributes dividends to its shareholders
• A privately held company donates computers to schools in an economically challenged area
• An organization lays off 300 workers in an effort to restore diminishing profit margins

If a specific city or state is being promoted to prospective travelers, what type of branding is being used?

• Personal
• Destination
• Geographic
• Product

When a travel agent promotes a specific city to prospective travelers in order to encourage a visit, this is an example of

• corporate social responsibility.
• destination branding.
• multiculturalism.
• tourism.

Which is an example of an intangible facet in hospitality?

• Food at a restaurant
• A hotel guestroom
• Waiter serving guests their meal
• A guest happy with the meal they were served