Workplace Communication I - Semester Exam

Front

What is the most legible type size for documents?

Back

12-point type is considered the most legible type size.

Front

What actions might cause a document to fail an ethics test?

Back

Refusing to share relevant information, taking credit for others' ideas, using ambiguous terms, downplaying negative aspects—all of these can cause a document to fail an ethics test.

Front

What is the first step in the prewriting stage of the writing process?

Back

Identifying the purpose and intended audience is part of the prewriting stage.

Front

What question relates to the purpose of writing?

Back

"Am I writing primarily to create a record, to request or provide information, or to persuade?" relates to the purpose of writing.

Front

What is a secondary heading in document formatting?

Back

A secondary heading is set in boldface, both uppercase and lowercase letters, and flush with the left margin.

Front

Why is it important to identify the audience in workplace communication?

Back

Identifying the audience helps tailor the message to their needs, expectations, and understanding.

Front

What is the role of tone in workplace communication?

Back

Tone conveys the writer's attitude and can influence how the message is received by the audience.

Front

What is the significance of clarity in written communication?

Back

Clarity ensures that the message is easily understood, reducing the risk of misinterpretation.

Front

What is the purpose of editing in the writing process?

Back

Editing focuses on correcting mechanical errors and improving the overall quality of the document.

Front

What does it mean to downplay negative aspects in communication?

Back

Downplaying negative aspects means minimizing or softening the impact of unfavorable information to create a more positive impression.