Schedule Admin Call Backs Quiz

What is the purpose of the Schedule Admin Callbacks document?

• To increase patient appointments

• To reduce phone tag with patients

• To train new staff members

• To improve billing processes

Which report should be opened to review the admin callback resource schedule?

• UCSF HEALTH CONTACT CENTER appointment report (DAR)

• Patient Referral Report

• Active Request Report

• Billing Summary Report

What is the first step in the 'Outreach to patient' task?

• Review scheduled appointments

• Use New Patient Outreach Prior to Appointing

• Locate the referral in Media Manager

• Read appointment notes

What should be done if a patient does not have an active appointment request or a referral?

• Proceed to New Patient Scheduling

• Proceed to New Patient Referral Intake

• End the workflow

• Contact the home team

What is the purpose of calling the patient twice if they do not answer the first attempt?

• To confirm the appointment

• To give the patient another opportunity to answer

• To update the appointment status

• To document the call

Where should the referral be located during the review of the patient's referral?

• Appointment Desk

• Media Manager, Chart Review, Care Everywhere, or Rightfax

• Billing Department

• Contact Center

What should be done if there is an active appointment request during patient outreach?

• Proceed to New Patient Scheduling

• Proceed to New Patient Referral Intake

• End the workflow

• Review Active Request for diagnosis