
Call Closing Process Quiz
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Hard
Matthew Chou
FREE Resource
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14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should be confirmed if the appointment is with a clinician?
Name of clinician, date and arrival time, type of appointment
Insurance details
Patient's medical history
Payment method
2.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should be informed to the patient if the appointment is scheduled for a video visit?
Clinicians sometimes run behind, stay on the line for at least 15 minutes
The appointment is cancelled
The appointment is rescheduled
The appointment is in-person
3.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Who must use the call closing process?
Doctors and nurses
Contact Center and Clinical Call Team staff
Patients
Insurance companies
4.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should be advised to the patient for an in-person appointment?
What to expect, such as extra time and visitor restrictions
To bring a friend
To call before coming
To arrive late
5.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What should new patients do a few days prior to their appointment if they are MyChart Active?
Log into MyChart to complete eCheck-In
Call the clinic
Visit the clinic
Send an email
6.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What is the first step in confirming what you did for the patient?
Confirm appointment details
Send a follow-up email
Cancel the appointment
Ignore the patient
7.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
What is the purpose of the call closing process?
Standard scripting and process for closing a call
Initiating a call
Scheduling appointments
Cancelling appointments
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