Customer Service Quiz

What would you say to return an item that doesn't fit?

• I'd like to return this, please.

• I don't like this item.

• Can you help me?

• It's perfect, I'll keep it.

What do you need to bring when returning an item?

• A friend

• The receipt

• A shopping bag

• A credit card

What would you say if your meal in a restaurant is cold?

• This is not good.

• Can I speak to the chef?

• Excuse me, my food is cold. Can you warm it up?

• I'll just eat it cold.

If an item is broken, what should you do first?

• Call customer service

• Ignore it

• Throw it away

• Try to fix it yourself

What does 'exchange' mean?

• Return money

• Replace one item with another

• Get free products

• Buy a new item

What should you do if you are overcharged?

• Ask for a refund

• Leave the store

• Say 'thank you'

• Ignore it

What does 'refund' mean?

• To fix a broken item

• To get your money back

• To exchange one item for another

• To buy another product

What would you say if your delivery is late?

• Can you cancel my order?

• Excuse me, my delivery is late. Can you help me?

• Where is the store?

• I'll wait longer.

What should you check before returning an item?

• The receipt

• The weather

• Your shopping list

• The brand name

What do you call a product that doesn't work?

• Perfect

• Faulty

• New

• Fixed