Chapter 17 Quiz

Which one of the following terms refers to the human resource management concepts and techniques employers use to manage the challenges of their international operations?

• work councils

• international human resource management

• power distance

• codetermination

Geert Hofstede called the extent to which less powerful members of institutions accept and expect an unequal power distribution ________.

• masculinity

• individualism

• power distance

• tolerance for ambiguity

In which country do individuals have a high acceptance of unequal power distribution between managers and subordinates?

• Mexico

• Hong Kong

• Sweden

• United States

A major challenge for international businesses is the need to adapt personnel policies and procedures to the differences among countries.

• TRUE

• FALSE

________ are citizens of the countries where they are working.

• Home-country nationals

• Multi-nationals

• Expatriates

• Locals

________ are noncitizens of the countries in which they are working.

• Home-country nationals

• Host-country nationals

• Expatriates

• Locals

Peter is a German citizen working as a manager for Siemens in Freiberg, Germany. Siemens has facilities all over the world, but its headquarters is in Germany. Peter is best categorized as a(n) ________.

• expatriate

• third-country national

• home-country national

• host-country national

Donatella is an Italian citizen who spent a great deal of time during her childhood in England. She now works in Brazil as an HR manager for a British company. Donatella is best described as a(n) ________.

• expatriate

• third-country national

• home-country national

• host-country national

Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.

• outsourcing

• offshoring

• downsizing

• international staffing

Which one of the following terms refers to the belief that home country attitudes, management style, knowledge, evaluation criteria, and managers are superior to anything the host country has to offer?

• polycentric

• ethnocentric

• geocentric

• monocentric