4thk
Authored by Jakov Zanki
Other
9th - 12th Grade
Used 2+ times
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22 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Rad s gostima uključuje tri elementa:
Briga za gosta
Odgovaranje na potrebe gostiju
Pasivno slušanje
Postizanje zadovoljstva gosta
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Glavna podjela gostiju:
Ljute, Sudržane, Sretne
Zadovoljne i nezadovoljne
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Jedna od glavnih potreba klijenata ugostiteljsko-turističkih objekata jest potreba za informacijama.
TOČNO
NETOČNO
4.
OPEN ENDED QUESTION
3 mins • 1 pt
Kako bi se djelatnici osposobili za posao potrebno je razviti koje vještine?
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5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Zlatna pravila brige za gosta NIJE
Uvijek pridaj pažnju gostima - nedaj da čekaju
Pobrini se da je osoblje uredno i ospobljeno za rad
Uvijek odobrit popust gostima
Osiguraj uvijek čiste prostore
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Što je to prebukiranje?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
Zašto vodstvo hotela mora kontrolirati i vrednovati kvalitetu rada svog osoblja s gostima?
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OFF
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