What five functions interact to affect management decisions and the performance of employees?

• planning, organizing, staffing, directing, and controlling
• information, classification, financials, instinct, and creativity
• goals, processes, development, taxonomy, and stakeholding
• operations, knowledge, impulse, originality, and objectives

What role is driven by the size and type of business as well as its mission, goals, and organizational chart?

• CEO
• Retail sales clerk
• Social media marketer
• Manager

Maxine has recently created a written organizational chart for the employees of her small chain of hair salons. What might the employees understand better, thanks to the organizational chart that Maxine has created for them?

• the latest perks and benefits offered to employees
• the profits that they will benefit from
• the appropriate dress code and break schedule
• the path of decision-making and management responsibilities

At Felipe's company, people from different departments are temporarily grouped together for specific projects and often report to more than one manager during that project. This structure is used to help accomplish large and complex projects. What organizational structure does Felipe's company most likely use?

• Flat structure
• Matrix structure
• Concave structure
• Hierarchical structure

Which of the following is a type of organizational structure used by small companies and organizations in the early stages of start-up that involves very few or even no levels of management between the employees and the owners?

• Bureaucratic
• Administrative
• Flat
• Hierarchical

Erica runs a mid-sized PR firm and has decided to work on reorganizing her business to be more effective. Currently, she wants to develop and distribute something that will visually show the flow of the chain of command and the reporting relationships within it. What could Erica create to do this?

• flipbook
• clip art graphic
• organizational chart
• phone tree

What is one major advantage of grouping by function within a business?

• tunnel vision
• departments that become islands
• the separation of expertise
• lower overhead costs

One key difference between managers and leaders is how they are oriented. For example, managers are often more task-oriented. Which of the following terms describes the orientation of leaders?

• financially-oriented
• detail-oriented
• activity-oriented
• people-oriented

Luke's company is in the process of implementing a new database that will completely replace the existing database. His department relies heavily on the database, and they find the new system cumbersome and difficult to navigate. Luke is making a great effort to help his department understand the benefits the new database offers, specifically, the improved data accuracy and the better accessibility of a wider range of information. Why is Luke emphasizing these benefits to his department?

• to encourage buy-in on the change
• to show the extrinsic benefits of the change
• to explain the management outlook on the system
• to create eustress that will benefit his department

Which of the following benefits is an example of an intrinsic reward?

• autonomy in work tasks
• additional vacation time
• cost of living raises
• quarterly bonuses