Bus. Mgmt.

What type of partnership arrangement might restrict a partner's liability?

• Franchise

• Limited

• Close

• "S"

What information should employees avoid sharing with their coworkers?

• Organizational tips

• Current salary

• Sales policies

• Vacation plans

A characteristic of effective written communication is that it

• accomplishes its intended purpose.

• is quick and easy to prepare.

• is open to interpretation.

• contains a lot of information.

Which of the following is an example of an internal distraction that could disrupt the listening process:

• Other people talking

• A headache

• A ringing cell phone

• A TV

Which of the following is a tool that people use when participating in discussions:

• Building on someone else's comment

• Avoiding asking questions

• Sharing rumors

• Hiding new ideas

What is typically the most important thing to consider when deciding whether to use a particular source in your research?

• The author's educational background

• The credibility of the author

• The purpose of the source

• The source's intended audience

Jessica needs to tell her best friend, Eliza, that she can't make it to her birthday dinner. She has an important job interview that she can't miss, and she knows Eliza will be upset. When Jessica sees her friend from across the hall at school, she starts to make her way over to her—but realizes that Eliza is frowning and hunched over. Jessica decides to tell Eliza another time, when she's in a better mood. Which of the following nonverbal cues did Eliza display that signaled to Jessica that she was in a bad mood:

• Tone of voice and eye contact

• Body language and tone of voice

• Eye contact and facial expressions

• Facial expressions and body language

To provide a legitimate, effective response to an inquiry, you should

• answer the question immediately.

• actively listen to the question.

• make your answer as long as possible.

• answer the question with a question.

What should employees keep in mind when trying to be objective while defending their ideas?

• Others may have different opinions.

• It might be difficult to explain the data.

• Managers may be too busy to ask questions.

• The result might be office conflict.

Jack says to Wendi, “If I understand you correctly, you are saying that you want to change the format of the inventory report so it will be easier for the managers to analyze.” What communication technique is Jack using to clarify Wendi's suggestion?

• Paraphrasing

• Expressing an opinion

• Quoting

• Passive listening