Replying in Email Guidelines Quiz (youtube)

Why is it important to keep the same subject heading when replying to an email?

• To avoid confusion.

• To start a new subject.

• To discuss something different.

• To change the focus of the conversation.

Which of the following means replying to a previous message in an email?

• Re: Title

• New: Title

• Fwd: Title

• Update: Title

When you reply to a message, what tone should you use?

• Use the same tone the sender used

• Formal tone

• Informal tone

If the sender uses a friendly tone in their email, you should use:

• Friendly tone

• Formal tone

• Semi-formal tone

If the sender uses a formal tone in their email, you should use:

• Friendly tone

• Formal tone

• Semi-formal tone

How does Evan begin his reply to the initial email?

• With a complaint

• With a question

• With a greeting

• With an apology

What tone has Evan used in his reply to Cory?

• Friendly

• Formal

• Neutral

What aspect of Evan's reply contributes to its effectiveness?

• It is very lengthy

• It lacks any pleasantries

• It is brief with a clear purpose

• It changes the subject

What does Evan include in his message to show politeness?

• A complaint

• A 'thank you'

• A joke

• A question