SALES & MARKETING

What does 'Anticipate' customer needs mean?

• to ''anticipate'' means to predict what a customer will need and try to offer solutions accordingly.

• to "anticipate" means to wait for customer feedback before taking any action.

• To "anticipate" means to ignore customers and focus on sales.

What is 'Assumptive Close'?

• A sales approach that the salesperson assumes the customer is ready to purchase.

• An approach of closing a sale by offering a discount.

• A way that involves asking the customer to choose between two products.

Define 'Back Down'.

• To stop insisting on something and to take a step down.

• To move forward with determination.

• To increase pressure on someone.

What is 'Base Pay'?

• The basic amount of money paid to an employee before bonuses or commissions.

• The total earnings including bonuses and commissions.

• The amount paid to an employee after taxes.

What is a 'Big Ticket Item'?

• A product or service that is expensive or high in value.

• A small, inexpensive item.

• A ticket for a large event.

Define 'Body Language'.

• Non-verbal communication through facial expressions, gestures, posture, etc.

• A type of spoken language used in formal settings.

• A written form of communication using symbols and letters.

What is a 'Bonus'?

• Extra money paid to an employee based on excellent performance or meeting targets.

• A regular monthly salary payment.

• A penalty fee charged to an employee for underperformance.

What does 'Boost' mean in sales?

• One way to "boost" sales is by offering limited-time promotions or discounts.

• Boost in sales means reducing the quality of products.

• Boost in sales refers to increasing the prices of products.

What is 'Buyer’s Remorse'?

• The feeling of regret after making a purchase.

• The excitement of finding a great deal.

• The satisfaction of a successful negotiation.

Define 'Capitalize on'.

• To take advantage of an opportunity or situation.

• To ignore an opportunity or situation.

• To create a new opportunity from scratch.