Complaints

Complaints

5th Grade

15 Qs

quiz-placeholder

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Complaints

Complaints

Assessment

Quiz

English

5th Grade

Practice Problem

Easy

Created by

KO stis

Used 2+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. What is the English word for 'Παράπονο'? a) Disturbance b) Complaint c) Issue d) Resolution

Protest

Objection

Dispute

Complaint

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

2. A guest who is 'δυσαρεστημένος' with the service is: a) Satisfied b) Assured c) Dissatisfied d) Rude

Indifferent

c) Dissatisfied

Content

Pleased

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

3. 'We would like to offer you our sincerest ________ for the inconvenience.' a) Anger b) Refund c) Apology d) Delay

Apology

Compensation

Satisfaction

Excuse

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

4. A customer asks for their money back. What are they requesting? a) Compensation b) Refund c) Fault d) Solution

Exchange

Credit

Refund

Reimbursement

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

5. If a hotel gives you a free upgrade for a mistake, they are trying to ________ you. a) Assure b) Apologize c) Compensate d) Lose their temper

Diminish their reputation

Increase their prices

Compensate

Confuse the guests

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

6. 'We deeply regret the ________ caused by the power outage during your stay.' a) Disturbance b) Complaint c) Abusive language d) Anger

Inconvenience

Disturbance

Satisfaction

Frustration

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

7. What does 'Ζήτημα/Πρόβλημα' mean in English? a) Fault b) Solution c) Issue d) Incident

Issue

Mistake

Challenge

Question

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