Which of the following best describes the communication process?

• transferring information and meaning

• listening actively

• writing messages

• speaking to others

• providing data that benefits the speaker

All of the following except ________ will make your business messages more effective.

• providing practical information

• clarifying expectations and responsibilities

• presenting information concisely and efficiently

• discussing personal issues and complaining about problems

• showing readers how they will benefit by responding the way you want them to

To make your communication more effective,

• clearly address your audience's wants and needs—not yours.

• include as much information as possible, even if you're not sure it's necessary.

• prepare the message as if the audience is not interested.

• start by telling the audience how they can help you.

• limit questions.

The final step in the communication process is

• receiving the message.

• sending the message.

• the audience providing feedback to the sender.

• interpreting the message.

• decoding the message.

Uncomfortable meeting rooms, multitasking, and computer screens filled with popup messages are all examples of …

• problems with feedback.

• distractions.

• problems with background differences.

• overload problems.

• social media.

In order for audience members to respond appropriately to a business message, they must…

• remember the message.

• be able to respond to the message.

• be motivated to respond to the message.

• do all of the above.

• do none of the above—communication is a simple process that everyone is naturally good at.

People who have grown with _____ expect to have immediate access to information and the ability to stay connected to their various social and business networks.

• multifunctional communication technology

• desktop communication technology

• personal communication technology

• mobile communication technology

• mass communication technology

You can convey a positive, professional image on the phone by …

• Eating a quick snack to keep up your blood sugar

• Putting the caller on hold if you get another call

• Using your natural voice, but making sure you don’t sound bored

• Using your time efficiently by keeping your email on the screen

• Using frowns and eye rolling to let off steam when annoyed

Which of the following correctly describes an aspect of body movement as a non-verbal communication?

• You should avoid gestures because they distract from your message

• Most cultures stress the importance of maintaining eye contact

• You’ll appear nervous if you lean forward during a business conversation

• Receivers tend to misinterpret subtle upper-body movements

• Facial expressions generally have the same meaning across culture

Which of the following is not principles of effective communication?

• Simplicity

• Clarity

• Courtesy

• Consideration

• Physical appearance