Summative Asesment_A Complaint Letter

What type of letter is the complaint letter?

• Formal Letter

• Informal Letter

When recounting a bad experience, we use ________ tense in our writing.

• Past 
• Present
• Simple
• Future

What's the content of the first paragraph?

• The first paragraph in the body of your letter is used to explain what the complaint is about.

• The first paragraph gives details about what is wrong with the product.

• The first paragraph is used to explain what the writer wants to do about the situation.

What should be the content of the second paragraph?

• The second paragraph in the body of your letter is used to explain what the complaint is about.

• The second paragraph gives details about what is wrong with the product.

• The second paragraph paragraph is used to explain what the writer wants to do about the situation.

What should be the content of the third paragraph?

• The third paragraph in the body of your letter is used to explain what the complaint is about.

• The third paragraph gives details about what is wrong with the product.

• The third paragraph is used to explain what the writer wants to do about the situation.

You may finish a formal letter with...

• Best wishes

• Yours faithfully

• Yours sincerely

• Yours

To get the receiver of your letter to take action, you must...

• insult their names
• threaten to tell their boss
• state only facts and give suggestions for improvement
• use coarse and vulgar language

"Thank you for your assistance." is part of the:

• introduction

• body

• greeting

• ending

The first paragraph of the letter should contain

• the details of the complaint

• the purpose of writing the letter.

• the suggestions or improvement

The body paragraph

• gives us the details of the complaint

• talks about the weather

• invites them to a party