Fishbone Cause and Effect Analysis and Example - Simplest Explanation Ever

The video tutorial explains the fishbone diagram, also known as the Ishikawa or cause-and-effect diagram, as a tool for identifying root causes of problems in business. It outlines steps to create the diagram, including identifying specific problems, categorizing causes, and determining actual causes. The tutorial also covers action planning and analysis to address identified issues and suggests tools for drawing the diagram.

What is another name for the fishbone diagram?

• Pareto Chart

• Ishikawa Diagram

• Gantt Chart

• Flowchart

What is the first step in creating a fishbone diagram?

• Draw the skeletal structure

• Identify the categories of causes

• Brainstorm solutions

• Identify the specific problem

In the example provided, what was identified as the specific problem?

• Decrease in website traffic

• Drop in phone sales

• High employee turnover

• Low customer satisfaction

Which category was NOT identified as a cause in the example?

• Telephone prompts

• People

• Technology

• Marketing

What is the purpose of identifying sub-causes in a fishbone diagram?

• To find solutions immediately

• To eliminate unnecessary categories

• To further explore the root causes

• To add complexity to the diagram

What is the recommended number of categories to limit to in a fishbone diagram?

• Less than 5

• Less than 15

• Less than 10

• Less than 20

What is the next step after creating a fishbone diagram?

• Drawing the diagram using software

• Revising the categories

• Conducting a survey

• Action planning

Which tool is NOT mentioned as an option for drawing a fishbone diagram?

• Excel

• Word

• Smart Draw

• PowerPoint

What is the main focus when using a fishbone diagram?

• Creating a detailed drawing

• Identifying and analyzing causes

• Listing all possible solutions

• Organizing team meetings

What is a key benefit of using a fishbone diagram?

• It simplifies complex problems

• It guarantees problem resolution

• It increases sales

• It reduces the need for meetings